Refund Terms for NUVIONTHERA

Introduction

Thank you for choosing NUVIONTHERA. Our mission is to ensure that you have the best experience with our products. This document outlines our refund terms and conditions applicable to all purchases made through our website, nuvionthera.com.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Product is defective or damaged upon receipt.
• Incorrect product was delivered compared to the order confirmation.
• Product does not meet the description provided at the time of purchase.

Refund Process

To initiate a refund, customers must contact our customer service team within 30 days of receiving the product. Please provide the following information:

• Your order number
• A detailed description of the issue
• Photographic evidence of the defect or incorrect item

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after product delivery.
• Incorrect order placement due to user error.
• Products that have been used, altered, or damaged by the customer.

Processing Refunds

Once a refund has been approved, it will be processed within 7-10 business days. The refund will be credited to the original payment method used during the purchase.

Return Shipping

In cases where a product needs to be returned, NUVIONTHERA will cover the return shipping costs for eligible refunds. Detailed instructions for returns will be provided upon approval of the refund request.

Contact Information

If you have any questions about our refund terms, please contact our support team at [email protected]. We are here to assist you in any way we can.

Thank you for choosing NUVIONTHERA. We value your trust and strive to provide the best possible service.